Frequently Asked Questions
Everything you need to know about shopping with CHOZEN.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
CHOZEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all CHOZEN products come with a 1-year limited warranty against manufacturing defects. If you encounter an issue, we will replace or repair the item at no cost.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we allow changes or cancellations within 2 hours of purchase. Please reach out to our customer service team immediately for assistance.